Recent Hits
/I’m overseas dealing with a family situation, but I wanted to make sure your received your weekly dose of Graham.
As a reminder, 10-Minute Reflections is now available on Amazon. You can buy it HERE.
Reflections provides a tool to help you step out of a busy routine to consider your business, where you are succeeding, and how you could do better.
Volume 1 covers a series of 30 wide ranging topics, each with a 5-minute read followed by a 5-minute exercise, designed to prompt your thinking and help you to generate ideas for action.
As a brief recap, here are the posts that have garnished the greatest amount of feedback from my audience over the past six days.
Thanks for your patience. We’ll be back to regularly scheduled programming as early as possible!
All the best,
Graham
I made one of those calls this weekend. You know, the kind that you put off because you know how painful it's going to be. But there are lessons to be learned everywhere. With that in mind, and with a list of service issues in hand, I set aside an hour and dialled my provider's call centre.
HAVE YOU REALLY SOLVED THE PROBLEM?
Your customer is paying you to get something done for them. If your product is hard to use, you haven't solved their problem.
Go back and try again.
A business runs well when many concurrent activities are in simpatico and interdependencies align.
In other words, you're only as good as your weakest link, however much you excel elsewhere.
Two types of activity occur in the course of any initiative. Decisions are made and Actions are taken. Make the right decisions and you’ll take the right actions. Actions give rise to new questions which require decisions.
The pace of the work is dictated by the Decisions/ Action loop. But decisions take time. Too long, usually. The good news is that this is under your control.
I've been buying and delivering services for all of my career. Mostly buying, so I know a good deal when I see one. Whenever we seek outside help to solve a pressing problem, it's vital that we pick the best approach.